2018/02/28

從零開始學英語

改掉台式電話用語

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根據各國文化的不同,我們生活習慣、飲食習慣、思想…都帶著文化差異性,連最基本的電

話用語也不大一樣,來跟大家介紹英文的電話用語,下次要與外國朋友講電話,再也不用害

怕說英文啦~~

來電一方

問候、表明身份

一開始打招呼可以用最基本的問候語,並表達自己的身份

Hello / Good Morning / Afternoon/ evening. This is (name) speaking. 你好 / 早安 / 午安,我是(名字)

說明來電原因

Is (name) there?  / (name) , please.  (名字) 在那裡嗎?

Could I speak to (name) please?  可以請幫我轉接給(名字)?

I would like to speak to (name).  我要找(名字)

I’m trying to contact (name).  我要連絡(名字)

Moneypenny-image-1接電一方

Hello, this is (name) speaking. / (Name) speaking, may I help you?

Who would you like to speak with? 您找哪位?

Who are you calling? 你要打給哪位?

如果來電者沒表明身份,可以使用下面句子去詢問 ” 請問這通電話是來自____?”請問大名?

May I ask who’s calling, please?

Can I ask who I’m speaking to, please?

Excuse me, where is this call coming from?

May I have your name, please?

正好對分找的是你自己,這時候可以回答

 This is (name) speaking. / This is he (she) / Speaking. 我就是

Yes, I’m in charge.是的,我就是相關的負責人

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稍待或轉接電話

Could you hold on a moment, please? / Just a moment, please. 稍等一下

I’ll see if he’s (she’s) in. 我看看他在不在

I’ll transfer this call to (Name). 我把電話轉給(名字)

I’ll put you through to (Name). 我幫你接給(名字)

I’ll transfer your call to the person in charge. 我把你的電話轉給負責的人

I’ll get him (her). / I’ll fetch him (her) up. 我請他來聽

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來電者可能會遇到的情況

Sorry, he (she) is not here, could you call back later? 不好意思他不在,你可以稍後再打嗎?

I’m afraid (name)’s busy at the moment, can I take a message? / I’m sorry, (name)’s on business today.(名字)恐怕現在不方便接電話,我能留個訊息嗎?

I’m sorry, but you may have dialled the wrong number. 不好意思,您打錯電話了

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經過以上的介紹,不知道大家有沒有比較清楚英文的電話用語呢~~~  與外國人用電話對談

一直是我害怕碰觸的區域,擔心自己的用語會冒犯對方,後來發現掌握住幾個電話用語要點

,其實沒有想像中的可怕唷!! 希望上面資訊可以幫助到大家 :)

用户
Sara
熱愛旅行,美食,崇尚無拘束自由的生活態度 ~ sara@3d-universal.com

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